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Mobile Terms & Conditions

Soft Surroundings offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 20246. Customers may also sign up to receive order and shipping notifications by SMS message (the "Service") on short code 65194. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Soft Surroundings reserves the right to stop offering the Service at any time with or without notice. Soft Surroundings also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

By opting into the Service, you:
A. Authorize Soft Surroundings to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, call 1-800-240-7076. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 20246, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:

     A. Sale promotions
     B. Event information
     C. Product launch announcements
     D. Cart reminders
     E. Back in stock alerts
     F. Price drop alerts
     G. Low inventory alerts

Once you affirm your choice to opt-in to the Service on short code 65194, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:

     A. An order has been placed
     B. An order has been shipped
     C. An order has been delivered

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Soft Surroundings may add or remove any wireless carrier from the Service at any time without notice. Soft Surroundings and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Soft Surroundings, text the word STOP to 20246 or 65194 any time or reply STOP to any of the text messages you have received from Soft Surroundings. This is the exclusive method for opting out. After texting STOP to 20246 or 65194, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 20246 or 65194. This will provide you with our customer support phone number at 1-800-240-7076. You can also email us at https://www.softsurroundings.com/emailus/.

Changes to Terms

These terms are subject to change at any time. It is our policy to post any changes on this page. Please check these terms periodically for updates. Your continued use of mobile alerts or other interactions with us after we make changes is deemed to be an acknowledgement of and consent any such changes.

Modal

A term used to describe fibers of regenerated cellulose. These fibers, when fully processed and in a wet state, are able to withstand a great deal of force. This material is used when you want a naturally soft and durable garment.

Modal is currently called the new wonder fabric. Made from beech wood chips, this fabric combines the benefits of natural fiber and the fantastically soft feel of modern microforms. It is a new kind of natural fabric with the ability to absorb moisture like cotton and the luster of silk. It remains soft and lustrous after several washes. Wear modal when you want a fine drape and luxurious feel to a garment.

Pearl Fiber

A fabric that contains nano-grade pearl powder made from freshwater pearls. It is added to a fabric fiber to increase softness and moisture management.

Adding tiny bits of pearl powder to the clothing fibers in fabric was first invented in the Far East. The purpose of this highly sophisticated process is to add a great deal of softness to the fabric. It's been said that nano-grade pearl powder, when added to a fabric fiber, allows fabric to breathe better and manage moisture more efficiently. When mixed with other soft fibers it enhances the softness of the fabric. Wear a pearl fiber fabric when you want the ultimate in softness, comfort and breathability in a fabric.

Pima Cotton

A very strong, high-grade cotton of medium staple (weave) developed from selected Egyptian cottons in the southwest United States. Pima cotton is chosen for its durability, strength and absorbency.

Pima cotton originated in the Sea Islands of South Carolina as early as the 1790s. The cotton seed was interbred with varieties from Egypt to develop the Pima variety. Improvements in Pima cotton have continued since its introduction. "The real breakthrough came in 1951 when a seed was developed and introduced that produced a pima cotton with superior fiber properties, luster and silkiness ... as well as an unusually high yield," says the Supima Association, a trade group. Cotton in general can absorb and release perspiration rather quickly, allowing the fabric to breathe. It can tolerate high temperatures and takes dyes very easily. Use a pima cotton fabric when you want a soft, natural cotton feel that's durable in nature.

Sandwashed Silk

Silk is a natural filament fiber produced by the silkworm in the construction of its cocoon. Most silk is collected from cultivated worms. The chief portion of commercial silk is from Asia, primarily China and Japan. Sandwashed silk is chosen for its soft texture.

Characteristics of silk are: resiliency, aesthetics, elasticity and strength, warm in winter, cool in summer. Sandwashing is a finishing process in which the silk is literally washed with sand or another abrasive material to produce a soft, sueded feel and a faded appearance. Wear a sandwashed silk material when you want softness, excellent drape and outstanding feel to the fabric.

Tencel

A fabric made from the cellulose found in wood pulp which is processed into a silk-like, delicate fabric.

This new fiber also represents a milestone in the development of environmentally sustainable textiles. Tencel is a natural, man-made fiber. It is the trade name for the generic fiber Lyocell. Tencel is known for absorbing moisture and quickly releasing it into the atmosphere. It's also known for being soft because the fine surface of the fiber has low fiber stiffness. In the fabric world, Tencel is known for its "drape". It flatters the human form. The look is luxurious and refined. It is also known to be more comfortable for those with sensitive skin. Wear tencel fabric when you want a great flow to a garment.

Viscose

Viscose starts out as a viscous solution prepared by treating cellulose with caustic soda and carbon bisulfide. Eventually this turns into fibers used as a textile known as rayon.

Several manufacturers including Lenzing have been able to make superb quality environmentally safe viscose for fabrics by using the waste products and recycling or selling them. Use viscose when you want a soft flowing look for summer, or if it is blended with polyester to enhance the natural aesthetic and breathability of a garment.

Sales tax is collected on items shipped to states where Soft Surroundings has a physical presence (i.e. a retail store). Sales tax is charged according to each state's individual laws. Soft Surroundings remits all taxes collected to the appropriate taxing jurisdictions.

Click Here for Our Stores.

I live in Oklahoma - do I have to pay sales tax?

Soft Surroundings is not obligated, and does not, collect Oklahoma sales or use tax; however, your purchase is subject to Oklahoma sales or use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means.

The State of Oklahoma requires Oklahoma purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

Make their day with a Soft Surroundings e-gift card. Simply choose the amount, and we’ll email it directly to her inbox within 2 hours of ordering — it’s that easy. Can't find the email? Remember to check the junk or spam folders, just in case.

Send an e-gift card

Gift cards are sent via email to the recipient. Discount codes do not apply to the purchase of gift cards.

Redeem an e-gift card

Gift cards can only be redeemed online or over the phone

What is the balance on my e-gift card?

To check the remaining balance on your e-gift card, contact our call center at 1-800-240-7076.

Never received your gift card?

Contact our call center at 1-800-240-7076 for more assistance.

Within 48 hours of placing your order, your Order Status will become available online.

You may check your Order Status anytime to receive your expected shipping date and tracking number. Your information can be retrieved by entering your Order Confirmation number and billing zip code.

Please contact us by phone or email, and we will make every effort to assist you. However, due to the quick processing time in our distribution center, we are often unable to cancel or modify an order after it has been submitted.

You can find your Key Number on the back of your catalog in the gray box or in a postcard, letter or email you may have received.

If you should receive an error message when entering your Key Number, please first review your catalog, promotional letter, postcard or e-mail to verify the correct Key Number.

If you're having trouble checking out, it may because your Internet browser is set to not accept cookies. Changing this setting will allow you to complete the checkout process.

Cookies are not harmful to your computer and cannot contain a virus.

If your cookies are turned on, there may be other reasons why you are unable to complete the checkout process:
1) You may be running software that interferes with cookie usage. Filtering and blocking software often filters out cookies.
2) Your firewall or proxy server may be blocking the transmission of cookies - this scenario most commonly occurs at workplaces. If you are shopping from work, we encourage to try shopping with us at home or your local library.

If you should receive an error message when entering your Promo Code, please verify you entered the Promo Code correctly. If after verifying the code, your Promo Code still shows as invalid, please e-mail us us for assistance.

Special promotional or discount codes will be applied to the order subtotal amount (i.e., before tax and shipping charges).

Only one promotional code may be used per order.

Where do I enter my discount coupon?

Enter your discount coupon on the Payment & Review page under the Pay with a Gift Card, Coupon or Merchandise Credit section. Please enter your discount coupon first when using multiple methods of payment.

Do you offer any promotions or coupons?

Soft Surroundings wants to help you celebrate! Receive a birthday gift coupon from Soft Surroundings when you tell us your birthday month. Soft Surroundings also sends a coupon on the anniversary of your first purchase with us.

We ask for the phone number so we can contact the customer if an issue arises.

We ask for the email address so we can contact the customer if an issue arises. If you would like to place an order without providing an email address, please contact our Customer Care team at 800-240-7076.

We want to help you celebrate. Receive a birthday gift from Soft Surroundings when you tell us your birthday month.

The colors on your computer monitor may appear differently than the actual products.

If you are interested in submitting a product for our consideration, please send your catalog, brochure, photos or product (including a recent price list) to:

Soft Surroundings
Merchandising Coordinator
1100 North Lindbergh
St. Louis, MO 63132

Please note that we are unable to return samples. We will contact you for further information regarding your product should we have any questions.

California Transparency in Supply Chain Act Disclosure

Social and Ethical Responsibility

CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT

At Soft Surroundings, we consider it a brand imperative to source and manufacture our products in a legal and ethical manner. To that end, it is a condition of doing business with Soft Surroundings that any and all suppliers comply with and conduct business in conformance with our Vendor Business Requirements outlined in Soft Surroundings' Code of Conduct. We clearly communicate these expectations to ensure our valued business partners abide by the highest standards of ethical, social, and legal behavior.

We are proud of our efforts to help improve working environments and practices around the globe. We believe these efforts give our customers even more confidence in their decision to purchase Soft Surroundings' products. We are happy to provide you with more information if requested.

In accordance with the California Transparency in Supply Chains Act of 2010 (SB 657), Soft Surroundings is providing the following information about our efforts to address human trafficking and slavery within our supply chain. The purpose of this disclosure is to provide our customers with accurate information to make informed decisions when they shop with us.

1. Verification of Product Supply Chains

Soft Surroundings has a Code of Conduct in place to address social and ethical standards regarding health and safety, discrimination, disciplinary practices, sourcing, human trafficking, and slavery within the supply chain.

Each manufacturing facility, including subcontractors, must submit documentation outlining where our products are manufactured and details regarding the work practices of its sourcing partners. Soft Surroundings will only utilize sourcing partners who provide workers with a safe and healthy working environment. Workers in all cases are employed voluntarily, compensated fairly, not at risk of physical harm, allowed the right of free association, and are not exploited in any way. Soft Surroundings actively seeks to associate with and utilize sourcing partners who meet or exceed our social and ethical standards.

Comparable to other retailers, our supply chain is multifaceted and we have less visibility of indirect suppliers as opposed to our direct suppliers. To ensure compliance, we frequently communicate with our various mill and trim suppliers to detect risks of noncompliance with our Code of Conduct. We also require all suppliers to agree to conduct business practices in conformance with our Vendor Business Requirements.

2. Supplier Audits in Product Supply Chains
Soft Surroundings employs six full-time, overseas quality assurance and compliance associates who are devoted to ensuring social responsiveness through annual factory audits and training. They also make it their job to constantly find ways to improve all facilities associated with Soft Surroundings. We maintain long-standing business relationships with several overseas factories which have been inspected to ensure the highest standards of social and ethical compliance. Before beginning a business relationship with a new factory, our Quality Assurance team performs a heightened audit to determine compliance.

Suppliers and contractors are required to permit representatives of Soft Surroundings complete and free access to employees and the workplace at any time to perform inspections. Suppliers and contractors must keep and maintain thorough records of employment history including hours worked, wages paid, and other relevant information. Indirect suppliers must have an external audit company evaluate and approve factory compliance prior to working with Soft Surroundings.

When issues of social and ethical non-compliance are determined, it is Soft Surroundings' business practice to terminate the relationship immediately.

3. Certification of Compliance in Product Supply Chains
Soft Surroundings will only pursue business relationships with suppliers who agree with our business practices and standards. Our Vendor Business Requirements set forth the policies and procedures we expect from our suppliers. These requirements align with the highest standards regarding ethical and social responsibility. Our vendors are contractually obligated to comply with these standards, ensuring compliance with health and safety, discrimination, disciplinary practices, sourcing, human trafficking, and slavery or coercion within the supply chain.

4. Internal Accountability
All Soft Surroundings associates who play a direct role in the development of our products are required to go through our social and ethical policies and standards training. Associates are expected to comply with these standards at all times. Failure to conform with our Code of Conduct and business practices could result in corrective action or termination.

Soft Surroundings seeks to partner with vendors and suppliers who understand and comply with our social and ethical polices and standards. Vendors are contractually obligated to conform with these policies that are set forth in our Vendor Business Requirements. Failure to comply with our Code of Conduct and business practices could result in corrective action or termination.

5. Training
Soft Surroundings is devoted to informing associates who have direct responsibility for supply chain management of our social and ethical standards. We conduct annual training seminars for these domestic and international associates on our social and ethical requirements and how to properly manage and inspect suppliers to achieve our standards and ensure compliance throughout the supply chain.

Silk adjusts to your body's temperature in any climate and wicks moisture away from the body for complete comfort.

Silk fiber is naturally hypoallergenic. Dust mites cannot live in silk fabrics, so high temperature washing and drying is not required. Mold and mildew spores are also repelled.

Washable silk should be laundered gently in cold water, and if machine dried, tumbled on low until almost dry, removing promptly to avoid the need for ironing. Cool iron can be used if desired. Detergents need to be mild, with no bleach or bleach alternatives, which break down the silk fibers. No fabric softeners should be used, as they prohibit silk's natural properties. Proper treatment will protect the fibers for longer life and enjoyment of your silk item.

The best care of silk comforters and blankets is to air naturally for 30 to 40 minutes a few times a year to refresh and restore the silk fiber. Dry cleaning is only advised when necessary.

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Soft Surroundings reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

At this time, our website is not real-time. Current stock information is updated once per day.

SALE ITEMS are items ending in the price of .97, .98, and .99 ONLY.

If you need to know whether an item is currently in stock, please e-mail us or call 1-800-240-7076 (toll free) and we will be happy to tell you this information.

Our service representatives are available at 1-800-240-7076 to help you determine the proper size.
Please remember, measurements shown below are garment, not body, measurements.

When writing your review, please consider the following guidelines:

- Focus on the product and your individual experience using it
- Provide details about why you liked or disliked a product
- All submitted reviews are subject to the terms set forth in our Terms of Use

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

Enjoy writing your review!

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Soft Surroundings (the "CRR Service"). To the extent of any conflict between Soft Surroundings's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Soft Surroundings, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 13 years old; and that
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
that contains any computer viruses, worms or other potentially damaging computer programs or files. You agree to indemnify and hold Soft Surroundings (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Power Reviews, Inc.), harmless from all claims, demands, and damages (actual and
consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Soft Surroundings a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Soft Surroundings's sole discretion. Soft Surroundings reserves the right to change, condense or delete any content on Soft Surroundings's website that Soft Surroundings deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Soft Surroundings does not guarantee that you will have any recourse through Soft Surroundings to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Soft Surroundings reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Soft Surroundings, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Soft Surroundings, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Soft Surroundings and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.