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Mobile Terms & Conditions

Soft Surroundings offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 20246. Customers may also sign up to receive order and shipping notifications by SMS message (the "Service") on short code 65194. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Soft Surroundings reserves the right to stop offering the Service at any time with or without notice. Soft Surroundings also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

By opting into the Service, you:
A. Authorize Soft Surroundings to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, call 1-800-240-7076. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 20246, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:

     A. Sale promotions
     B. Event information
     C. Product launch announcements
     D. Cart reminders
     E. Back in stock alerts
     F. Price drop alerts
     G. Low inventory alerts

Once you affirm your choice to opt-in to the Service on short code 65194, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:

     A. An order has been placed
     B. An order has been shipped
     C. An order has been delivered

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Soft Surroundings may add or remove any wireless carrier from the Service at any time without notice. Soft Surroundings and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Soft Surroundings, text the word STOP to 20246 or 65194 any time or reply STOP to any of the text messages you have received from Soft Surroundings. This is the exclusive method for opting out. After texting STOP to 20246 or 65194, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 20246 or 65194. This will provide you with our customer support phone number at 1-800-240-7076. You can also email us at https://www.softsurroundings.com/emailus/.

Changes to Terms

These terms are subject to change at any time. It is our policy to post any changes on this page. Please check these terms periodically for updates. Your continued use of mobile alerts or other interactions with us after we make changes is deemed to be an acknowledgement of and consent any such changes.

Acetate: A synthetic fiber made from wood cellulose like a bio fiber, but treated with acid to produce a strong, lightweight absorbent fabric often used in linings.

Acid Etched: Designs on or carved into glass by use of acids on the surface.

Acrylic: A synthetic fiber with the properties of very soft wool. Holds up well to machine washing.

Alpaca: Luxurious natural fiber made from the fleece of the alpaca (related to the llama).

Angora: Luxurious natural fiber made from the fleece of the angora goat or the combed soft hairs of the angora rabbit. Products sold by Soft Surroundings containing angora fiber are humanely harvested and confirmed cruelty-free. Our angora is sourced by combing and humane shearing, never from plucking. We use best practice standards to ensure animal welfare is always safeguarded, and we are committed to working closely with our suppliers to maintain this.

Applique: A piece of fabric, cut to shape and sewn on to a larger piece as decoration.

Arabesque: From the mideastern style - an intricate pattern or design featuring spiralling or serpentine lines.

Armoire: A large, sometimes ornate cabinet or chest.

Artisan: Made by, or having the visual appeal of the work of skilled craftsmen, using time honored methods.

Asymmetrical: Varying in length or pattern from one side to the other. Different on each side, not symmetrical.

Ball Fringe: Corded fringe ending in tufted pom poms.

Bamboo: The latest of the bio fibers, Bamboo (rayon made from bamboo) fiber comes from the cellulose of bamboo plants. It is a very soft yarn that blends well with other fibers. Bamboo is the most absorbent and quickest drying of this fiber group. The bamboo used is an easily renewable crop and not taken from the wild. Bamboo is the fastest growing plant on earth.

Bateau: Boat neck - a neckline with a straight horizontal opening at front and usually back.

Batik: Originally, a hand dyeing process using wax to create intricate patterns. A print in the ethnic style of batik work.

Batiste: A fine, sometimes sheer, linen or cotton fabric. Handkerchief weave.

Battenburg: An intricate form of flat, cutwork lace.

Batting: Synthetic or natural filling in a quilted piece or pillow.

Beading: The decorative application of ornamental beads, including seed beads (small spheres), bugle beads (tubes), charlotte beads (with single facet) or any variety of novelty shapes.

Bed Cap: A coverlet with squared, fitted corners at the foot.

Bedskirt: Fabric used to cover the area from bottom of mattress to floor. May be tailored (straight fabric, with or without pleats) or gathered. "Drop" refers to the length of the fabric from mattress bottom to hem. Puddling occurs when a longer drop (usually 18" plus) is used that causes the fabric to bunch at floor level.

Bedspread: A (usually) unlined covering for the bed that reaches completely to the floor and has additional length at top to fold over bed pillows.

Beetling: Hammering fabric (usually linen) to achieve a smooth, polished finish.

Bengaline: Fabric woven not unlike taffeta, but with a slightly raised directional cord or rib, usually of blended fibers.

Berber: A fairly flat woven carpet with varying woven loop sizes and minor color variations for a textured effect.

Bias Cut: Fabric cut at a diagonal angle to enhance the drape and curve appeal.

Biofiber: Any yarns of a family made from plant cellulose that is treated chemically to produce monofilament fibers (rayon, tencel, modal, etc.).

Bleeding: Fabric losing dye when exposed to water.

Bodice: The area of a garment covering the upper torso.

Bolster Pillow: A long, often cylindrical, cushion or pillow for a bed, sofa, etc.

Bouclé: Fabric woven of a curled yarn, for a textured, "Chanel" effect.

Bouillon Fringe: Fringed trim ending in thick, twisted individual cords.

Braid: Applied trim in a braid or loop pattern.

Broad Cloth: A heavy, sturdy woven fabric, with a slightly felted surface.

Brocade: A jacquard style weave in which some thicker yarns are used for a substantial tapestry or chenille surface in some areas.

Brocante: An antique fair or flea market (French).

Brushed Cotton: Cotton fabric that has been brushed after weaving, for a soft, peached surface.

Brushed Fringe: Simple fringe ending in full, unraveled yarn at a uniform length.

Burlap: Woven jute in a basic canvas weave to an almost open weave. Textured and sturdy.

Burn-Out: A process of printing which uses chemicals, rather than color, to "burn out" or dissolve away one fiber in a cloth. Purpose is to achieve a sheer lacy & intricate design. Also used to obtain eyelets or other type patterns in a fabric.

Canoodle: Canoodle lounging chair. To canoodle is to snuggle up playfully.

Capodimonte: Literally "top of the mountain", from an old legend of an Italian prince whose castle set too high in the mountains to maintain a garden. Ceramic flowers were created by artisans to mimic the beauty of nature. An Italian born ceramic technique in which individual clay pieces (petals, leaves, roping or cutwork) are hand formed and placed before the piece is fired.

Cashmere: Luxurious natural fiber made from the fleece of the cashmere goat. The fine hairs are removed by combing, not shearing.

Chenille: A fabric with a deep nap that looks like soft, tufted yarns that has a fuzzy surface. Most commonly made of cotton, but can be made from many fibers.

Chiffon: Sheer, soft, flowing fabric often made of silk or silk-like synthetic fibers.

Chintz: A glossy, glazed fabric, usually cotton, printed with large, bright flower motifs.

Cluny Lace: A type of bobbin lace with a pattern of high loops, developed in Cluny, France.

Coir: A coarse, stiff fiber from the husk of coconuts.

Cotton: The most commonly used fiber in the world. Cotton is a natural fiber that is highly absorbent and soft.

Cotton Voile: A soft, sheer fabric, usually cotton, with a crisp finish. Similar to organdy.

Crewel: An elaborate form of chain stitch embroidery, done on a heavy fabric.

Crochet: Handworked fabric made by looping thread with a hooked needle.

Cuff: The turned-back portion of a sleeve or pant leg.

Cushion: A stuffed pad or support; a throw pillow.

Damask: A glossy jacquard fabric, usually made of silk, with a pattern visible from either side.

Denim: A rugged cotton twill fabric, usually blue, used for jeans, jackets, and work clothes.

Dobby: A pattern in cloth made by a special loom that raises and lowers warp threads.

Down: The soft, fluffy feathers from the breast of ducks or geese, used in pillows, comforters, etc.

Downy: Soft and fluffy, like down.

Drawstring: A cord or ribbon run through a hem or casing to tighten, fasten, or close an opening.

Drop: See Bedskirt.

Drop Needle: A knitting technique in which some needles are purposely not used, creating a lacy effect.

Duvet: A quilt or comforter, usually with a removable cover.

Elastane: A synthetic fiber known for its exceptional elasticity, commonly referred to as Spandex or Lycra.

Embroidery: The art of decorating fabric with needle and thread or yarn.

Embossing: A technique for creating a raised design in a fabric or paper.

Empire Waist: A high waistline that falls just below the bust, giving a long, slender look to the torso.

Enamel: A glassy substance applied to metal or pottery for decoration or protection.

Eyelet: A small hole or perforation, usually rimmed with stitched embroidery, as in broderie anglaise.

Fabric: Cloth made by weaving, knitting, or felting fibers.

Faggoting: A decorative embroidery or lace pattern in which thread is pulled and tied, creating a small, open area in the fabric.

Faux Leather: Artificial material designed to look and feel like genuine leather.

Fiber: The basic component in the form of a slender, elongated structure that is capable of being spun into yarn.

Flannel: A soft, napped fabric, usually wool or cotton, used for shirts, pajamas, and bedding.

Flatware: Eating and serving utensils that have flat, usually thin handles.

Flax: The plant from which linen is made.

Floral: Having to do with flowers.

Frond: The leaf or leaflike part of a palm, fern, or similar plant.

Fringe: Ornamental trim consisting of a series of hanging threads or strips.

Full/Queen: A size designation for bedding that generally fits both full and queen size mattresses.

Futon: A thin mattress, usually filled with layers of cotton batting, used on a floor or on a raised, foldable frame.

Gabardine: A durable, tightly woven fabric with a distinctive diagonal twill weave.

Gauze: A thin, sheer fabric with a loose open weave.

Gauzy: Like gauze, thin and sheer.

Gimp: A trim made of silk, wool, or cotton often stiffened with metallic wire, often braided or twisted.

Gingham: A cotton fabric, usually woven in checks or stripes.

Glazed Cotton: Cotton fabric with a smooth, shiny surface.

Grosgrain: A heavy, closely woven fabric with narrow horizontal ribs.

Guipure: A heavy lace made with a large pattern.

Gusset: A triangular or rhomboidal piece of fabric inserted into a seam to add breadth or reduce stress from tight-fitting clothing.

Hem: The edge of a piece of cloth, especially a finished edge, as for a garment or curtain, made by folding an edge under and stitching it down.

Hemp: A strong, durable fiber derived from the stem of the hemp plant, used to make rope, twine, fabric, and paper.

Hera: A handheld quilting tool used for marking quilt lines.

Houndstooth: A woven fabric pattern consisting of small, broken checks or abstract four-pointed shapes.

Hutch: A boxlike furniture with doors or drawers and shelves, often used for storage or display.

Incised: Cut into.

Interlock: A type of knit fabric with a smooth surface and a slight amount of stretch.

Iron: A heavy, flat-topped implement used for pressing clothes and linens.

Jacquard: A fabric with an intricately woven pattern produced on a Jacquard loom.

Jute: A strong, coarse fiber from the bark of a jute plant, used to make burlap, rope, and sackcloth.

Kapok: A silky fiber obtained from the seed pods of a tropical tree, used for stuffing mattresses, pillows, etc.

Kenaf: A plant of the hibiscus family, grown in the tropics, and used as a source of bast fiber.

Knit: A fabric made by looping yarns together, as in hand-knitting and machine-knitting.

Lace: A delicate fabric made of yarn or thread in an open weblike pattern, made either by hand or machine.

Laminate: A material constructed by uniting two or more layers of material.

Lap Quilt: A small quilt, often used as a throw or for a baby.

Lattice: A crisscrossed structure or pattern.

Linen: Fabric woven from flax yarns.

Lining: A protective inner layer, as in a garment or curtain.

Loom: A device used to weave fabric by interlacing a series of threads or yarns.

Louvers: Slatted panels, typically made of wood, metal, or glass, arranged in a frame, that allow light and air to pass through.

Lurex: A type of yarn or fabric that incorporates a glittering metallic thread.

Lycra: A trademarked brand name for a synthetic fiber known for its exceptional elasticity, commonly used in athletic wear.

Matelassé: A heavy fabric with a raised pattern, typically covering both sides.

Matte: Having a dull, lusterless surface.

Matting: A material, often straw or grass, used for mats or matting.

Mercerize: A treatment for cotton fabric that increases luster and strength.

Merino: A breed of fine-wooled sheep valued for its wool.

Mohair: The long, silky hair of the Angora goat.

Muslin: A lightweight, plain weave cotton fabric.

Nap: A soft or fuzzy surface on a fabric, usually created by brushing, as on flannel, or shearing, as on velvet.

Needlepoint: A form of canvas work created on an open-weave mesh canvas.

Netting: Fabric with an open mesh construction.

Neutrals: Shades of black, white, gray, brown, and beige.

Novelty Fabric: A fabric with an unusual design or texture.

Nylon: A synthetic polymer, known for its durability and resistance to abrasion, used in textiles, rope, and molded parts.

Oilcloth: A cotton fabric treated with oil and pigment to make it waterproof.

Organdy: A stiff, sheer fabric, usually cotton, used for blouses, dresses, and trimmings.

Organic: Produced or involving production without the use of chemical fertilizers, pesticides, or other artificial agents.

Organza: A thin, stiff, transparent fabric made of silk or synthetic yarns.

Ottoman: A heavy, corded fabric with a large, ribbed weave.

Outdoor Fabric: Fabric designed to withstand outdoor conditions such as sun exposure and moisture, commonly used for patio furniture, umbrellas, and awnings.

Paillette: A flat, shiny decorative object, such as a sequin, used for ornamentation.

Paint: A liquid composition that, when spread over a surface, dries to form a hard, protective or decorative coating.

Paisley: A distinctive intricate pattern of curved, feather-shaped figures based on a pine-cone design from India.

Panel: A distinct section of fabric, often bordered or framed for use as a wall hanging or in the construction of garments.

Pantone: A standardized color matching system used in the design industry.

Parchment: A type of paper made from animal skin, usually sheepskin, calfskin, or goatskin.

Passementerie: Decorative trimmings such as tassels, fringes, and cords, often used on soft furnishings.

Patchwork: A technique in which fabric pieces are sewn together to form a pattern or design.

Pelmet: A decorative framework fixed above a window to conceal curtain fixtures.

Percale: A closely woven, plain-weave cotton fabric with a thread count of 200 or higher.

Petit Point: A form of needlepoint with small, precise stitches.

Pickstitch: A closely spaced line of small, diagonal stitches used as decoration on tailored garments.

Pieced: Made of or formed by a patchwork of fabric pieces.

Piqué: A cotton fabric with a raised, woven design, used for summer-weight clothing.

Plaid: A fabric with a pattern of stripes and intersecting bands, usually in multiple colors.

Plain Weave: A basic weave in which the weft and warp threads cross one another alternately.

Plush: A rich, soft fabric with a cut pile, typically used for upholstery and toys.

Pocket: A small bag or pouch-like receptacle, typically sewn into or on clothing for carrying small items.

Polyester: A synthetic fiber known for its durability, resistance to wrinkling, and quick drying time.

Poplin: A plain-weave cotton fabric with a corded surface.

Print: A pattern or design produced by printing onto fabric.

Provincial: Having to do with the provinces or countryside.

Quilt: A bed coverlet made of two layers of fabric stitched together with padding in between, usually in a decorative design.

Rag Rug: A rug made from scraps of fabric or yarn, often braided or woven together.

Ramie: A natural fiber similar to linen, made from the stalks of the Chinese plant Boehmeria nivea.

Rayon: A synthetic fiber made from cellulose, typically derived from wood pulp.

Ribbed: Having parallel ridges or grooves.

Rickrack: A flat, narrow braid used as trim on clothing or curtains.

Rotary Cutter: A tool with a round blade used for cutting fabric, typically used in conjunction with a cutting mat and ruler for accuracy.

Rug: A floor covering made of woven material, typically with a thick pile.

Sateen: A cotton fabric with a smooth, glossy surface produced by a satin weave.

Satin: A smooth, glossy fabric typically made of silk or polyester, woven with a satin weave.

Scrim: A lightweight fabric used for reinforcing or stiffening other materials.

Seersucker: A lightweight cotton fabric with a crinkled surface, typically striped or checkered.

Selvage: The self-finished edge of fabric that runs parallel to the warp (lengthwise) threads.

Sequin: A small, shiny disk sewn as one of many onto clothing for decoration.

Serape: A long, colorful blanket-like shawl, typically worn over the shoulders.

Serge: A type of twill fabric with diagonal lines or ridges on both sides.

Sheen: A soft, shiny, smooth texture or appearance.

Shirring: A sewing technique in which fabric is gathered along parallel rows.

Shirting: A plain or striped cotton fabric typically used for making shirts.

Shot: A variation in color that occurs when two different-colored threads are woven together.

Silk: A fine, lustrous fiber produced by silkworms, often used in textiles.

Sisal: A strong, stiff fiber derived from the leaves of the agave plant, used to make rope, twine, and durable textiles.

Slipcover: A removable fitted cover for a piece of upholstered furniture.

Solids: Fabrics with a single, uniform color.

Soutache: A narrow, flat decorative braid, typically used in embroidery or as trim.

Spandex: A synthetic fiber known for its exceptional elasticity, commonly used in stretch fabrics.

Spring Needle: A type of sewing machine needle designed for use with knits and stretch fabrics.

Stain: A discoloration that can be removed by cleaning.

Staple: A fiber of relatively short length, typically measured in inches or centimeters.

Stonewash: A process in which denim is washed with stones or sand to achieve a faded, worn appearance.

Stretch: The degree to which a fabric can be stretched without breaking.

Swatch: A small sample of fabric used for testing color, texture, or quality.

Synthetic: Made by chemical synthesis, especially to imitate a natural product.

Taffeta: A crisp, smooth fabric with a lustrous surface, typically made of silk or synthetic fibers.

Tapestry: A heavy, woven fabric, often with pictorial designs, used as wall hangings or furniture coverings.

Tassel: A bunch of threads, typically looped at one end and attached for decoration.

Terry Cloth: A soft, absorbent fabric with loops of yarn on one or both sides, typically made of cotton.

Thread Count: The number of threads per square inch in a woven fabric, typically used as a measure of quality.

Tie-Dye: A method of dyeing fabric in which sections are tightly bound with thread or string to resist dye, resulting in a variegated pattern.

Tieback: A loop or band, typically of fabric or cord, used to hold back curtains or drapes.

Toggle: A small bar or rod, typically of wood or plastic, used as a fastening, especially on clothing.

Toile: A type of printed fabric with a repeated pattern depicting scenes of country life.

Traverse Rod: A curtain rod with a pulley system that allows curtains to be drawn open or closed horizontally.

Tulle: A fine, lightweight netting fabric, typically used for veils and ballet tutus.

Twill: A type of fabric woven with a pattern of diagonal parallel ribs.

Upholstery: The covering of furniture, typically with fabric.

Valance: A decorative framework or drapery hung above a window to conceal curtain fixtures.

Velvet: A fabric with a soft, dense pile formed by looping the warp thread over a rod during weaving.

Vintage: Characterized by the best or most typical of its kind.

Viscose: A semi-synthetic fiber made from regenerated cellulose, typically used in textiles and fabrics.

Voile: A soft, sheer fabric, typically made of cotton or silk, used for making curtains or dresses.

Waffle Weave: A woven fabric with a recessed square or diamond pattern, resembling the texture of a waffle.

Wash: A liquid preparation used for cleaning clothes, utensils, or other objects.

Weave: A particular method or pattern of weaving cloth.

Weft: The crosswise threads on a loom that are passed over and under the warp threads to make cloth.

Wicker: A pliable plant material, typically willow branches, used for making baskets and furniture.

Wool: The soft, curly hair forming the fleece of sheep and certain other animals, used to make textiles.

Wrinkle: A small line or fold in something, especially fabric or the skin, typically caused by crumpling, folding, or contracting.

Yarn: Spun thread used for knitting, weaving, or sewing.

Yoke: A fitted or shaped piece at the top of a garment, especially one cut separately from the rest.

Zipper: A device consisting of two flexible strips of metal or plastic with interlocking projections closed or opened by pulling a slide along them, used to fasten garments.

Sales tax is collected on items shipped to states where Soft Surroundings has a physical presence (i.e. a retail store). Sales tax is charged according to each state's individual laws. Soft Surroundings remits all taxes collected to the appropriate taxing jurisdictions.

Click Here for Our Stores.

I live in Oklahoma - do I have to pay sales tax?

Soft Surroundings is not obligated, and does not, collect Oklahoma sales or use tax; however, your purchase is subject to Oklahoma sales or use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means.

The State of Oklahoma requires Oklahoma purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

Make their day with a Soft Surroundings e-gift card. Simply choose the amount, and we’ll email it directly to her inbox within 2 hours of ordering — it’s that easy. Can't find the email? Remember to check the junk or spam folders, just in case.

Send an e-gift card

Gift cards are sent via email to the recipient. Discount codes do not apply to the purchase of gift cards.

Redeem an e-gift card

Gift cards can only be redeemed online or over the phone

What is the balance on my e-gift card?

To check the remaining balance on your e-gift card, contact our call center at 1-800-240-7076.

Never received your gift card?

Contact our call center at 1-800-240-7076 for more assistance.

Within 48 hours of placing your order, your Order Status will become available online.

You may check your Order Status anytime to receive your expected shipping date and tracking number. Your information can be retrieved by entering your Order Confirmation number and billing zip code.

Please contact us by phone or email, and we will make every effort to assist you. However, due to the quick processing time in our distribution center, we are often unable to cancel or modify an order after it has been submitted.

You can find your Key Number on the back of your catalog in the gray box or in a postcard, letter or email you may have received.

If you should receive an error message when entering your Key Number, please first review your catalog, promotional letter, postcard or e-mail to verify the correct Key Number.

If you're having trouble checking out, it may because your Internet browser is set to not accept cookies. Changing this setting will allow you to complete the checkout process.

Cookies are not harmful to your computer and cannot contain a virus.

If your cookies are turned on, there may be other reasons why you are unable to complete the checkout process:
1) You may be running software that interferes with cookie usage. Filtering and blocking software often filters out cookies.
2) Your firewall or proxy server may be blocking the transmission of cookies - this scenario most commonly occurs at workplaces. If you are shopping from work, we encourage to try shopping with us at home or your local library.

If you should receive an error message when entering your Promo Code, please verify you entered the Promo Code correctly. If after verifying the code, your Promo Code still shows as invalid, please e-mail us us for assistance.

Special promotional or discount codes will be applied to the order subtotal amount (i.e., before tax and shipping charges).

Only one promotional code may be used per order.

Where do I enter my discount coupon?

Enter your discount coupon on the Payment & Review page under the Pay with a Gift Card, Coupon or Merchandise Credit section. Please enter your discount coupon first when using multiple methods of payment.

Do you offer any promotions or coupons?

Soft Surroundings wants to help you celebrate! Receive a birthday gift coupon from Soft Surroundings when you tell us your birthday month. Soft Surroundings also sends a coupon on the anniversary of your first purchase with us.

We ask for the phone number so we can contact the customer if an issue arises.

We ask for the email address so we can contact the customer if an issue arises. If you would like to place an order without providing an email address, please contact our Customer Care team at 800-240-7076.

We want to help you celebrate. Receive a birthday gift from Soft Surroundings when you tell us your birthday month.

The colors on your computer monitor may appear differently than the actual products.

If you are interested in submitting a product for our consideration, please send your catalog, brochure, photos or product (including a recent price list) to:

Soft Surroundings
Merchandising Coordinator
1100 North Lindbergh
St. Louis, MO 63132

Please note that we are unable to return samples. We will contact you for further information regarding your product should we have any questions.

California Transparency in Supply Chain Act Disclosure

Social and Ethical Responsibility

CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT

At Soft Surroundings, we consider it a brand imperative to source and manufacture our products in a legal and ethical manner. To that end, it is a condition of doing business with Soft Surroundings that any and all suppliers comply with and conduct business in conformance with our Vendor Business Requirements outlined in Soft Surroundings' Code of Conduct. We clearly communicate these expectations to ensure our valued business partners abide by the highest standards of ethical, social, and legal behavior.

We are proud of our efforts to help improve working environments and practices around the globe. We believe these efforts give our customers even more confidence in their decision to purchase Soft Surroundings' products. We are happy to provide you with more information if requested.

In accordance with the California Transparency in Supply Chains Act of 2010 (SB 657), Soft Surroundings is providing the following information about our efforts to address human trafficking and slavery within our supply chain. The purpose of this disclosure is to provide our customers with accurate information to make informed decisions when they shop with us.

1. Verification of Product Supply Chains

Soft Surroundings has a Code of Conduct in place to address social and ethical standards regarding health and safety, discrimination, disciplinary practices, sourcing, human trafficking, and slavery within the supply chain.

Each manufacturing facility, including subcontractors, must submit documentation outlining where our products are manufactured and details regarding the work practices of its sourcing partners. Soft Surroundings will only utilize sourcing partners who provide workers with a safe and healthy working environment. Workers in all cases are employed voluntarily, compensated fairly, not at risk of physical harm, allowed the right of free association, and are not exploited in any way. Soft Surroundings actively seeks to associate with and utilize sourcing partners who meet or exceed our social and ethical standards.

Comparable to other retailers, our supply chain is multifaceted and we have less visibility of indirect suppliers as opposed to our direct suppliers. To ensure compliance, we frequently communicate with our various mill and trim suppliers to detect risks of noncompliance with our Code of Conduct. We also require all suppliers to agree to conduct business practices in conformance with our Vendor Business Requirements.

2. Supplier Audits in Product Supply Chains
Soft Surroundings employs six full-time, overseas quality assurance and compliance associates who are devoted to ensuring social responsiveness through annual factory audits and training. They also make it their job to constantly find ways to improve all facilities associated with Soft Surroundings. We maintain long-standing business relationships with several overseas factories which have been inspected to ensure the highest standards of social and ethical compliance. Before beginning a business relationship with a new factory, our Quality Assurance team performs a heightened audit to determine compliance.

Suppliers and contractors are required to permit representatives of Soft Surroundings complete and free access to employees and the workplace at any time to perform inspections. Suppliers and contractors must keep and maintain thorough records of employment history including hours worked, wages paid, and other relevant information. Indirect suppliers must have an external audit company evaluate and approve factory compliance prior to working with Soft Surroundings.

When issues of social and ethical non-compliance are determined, it is Soft Surroundings' business practice to terminate the relationship immediately.

3. Certification of Compliance in Product Supply Chains
Soft Surroundings will only pursue business relationships with suppliers who agree with our business practices and standards. Our Vendor Business Requirements set forth the policies and procedures we expect from our suppliers. These requirements align with the highest standards regarding ethical and social responsibility. Our vendors are contractually obligated to comply with these standards, ensuring compliance with health and safety, discrimination, disciplinary practices, sourcing, human trafficking, and slavery or coercion within the supply chain.

4. Internal Accountability
All Soft Surroundings associates who play a direct role in the development of our products are required to go through our social and ethical policies and standards training. Associates are expected to comply with these standards at all times. Failure to conform with our Code of Conduct and business practices could result in corrective action or termination.

Soft Surroundings seeks to partner with vendors and suppliers who understand and comply with our social and ethical polices and standards. Vendors are contractually obligated to conform with these policies that are set forth in our Vendor Business Requirements. Failure to comply with our Code of Conduct and business practices could result in corrective action or termination.

5. Training
Soft Surroundings is devoted to informing associates who have direct responsibility for supply chain management of our social and ethical standards. We conduct annual training seminars for these domestic and international associates on our social and ethical requirements and how to properly manage and inspect suppliers to achieve our standards and ensure compliance throughout the supply chain.

Silk adjusts to your body's temperature in any climate and wicks moisture away from the body for complete comfort.

Silk fiber is naturally hypoallergenic. Dust mites cannot live in silk fabrics, so high temperature washing and drying is not required. Mold and mildew spores are also repelled.

Washable silk should be laundered gently in cold water, and if machine dried, tumbled on low until almost dry, removing promptly to avoid the need for ironing. Cool iron can be used if desired. Detergents need to be mild, with no bleach or bleach alternatives, which break down the silk fibers. No fabric softeners should be used, as they prohibit silk's natural properties. Proper treatment will protect the fibers for longer life and enjoyment of your silk item.

The best care of silk comforters and blankets is to air naturally for 30 to 40 minutes a few times a year to refresh and restore the silk fiber. Dry cleaning is only advised when necessary.

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Soft Surroundings reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

At this time, our website is not real-time. Current stock information is updated once per day.

SALE ITEMS are items ending in the price of .97, .98, and .99 ONLY.

If you need to know whether an item is currently in stock, please e-mail us or call 1-800-240-7076 (toll free) and we will be happy to tell you this information.

Our service representatives are available at 1-800-240-7076 to help you determine the proper size.
Please remember, measurements shown below are garment, not body, measurements.

When writing your review, please consider the following guidelines:

- Focus on the product and your individual experience using it
- Provide details about why you liked or disliked a product
- All submitted reviews are subject to the terms set forth in our Terms of Use

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

Enjoy writing your review!

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Soft Surroundings (the "CRR Service"). To the extent of any conflict between Soft Surroundings's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Soft Surroundings, you represent and warrant that:
you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 13 years old; and that
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
that contains any computer viruses, worms or other potentially damaging computer programs or files. You agree to indemnify and hold Soft Surroundings (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Power Reviews, Inc.), harmless from all claims, demands, and damages (actual and
consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Soft Surroundings a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Soft Surroundings's sole discretion. Soft Surroundings reserves the right to change, condense or delete any content on Soft Surroundings's website that Soft Surroundings deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Soft Surroundings does not guarantee that you will have any recourse through Soft Surroundings to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Soft Surroundings reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Soft Surroundings, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Soft Surroundings, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Soft Surroundings and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.